As an experienced Salesforce partner, Appssential provides a broad range of services for Salesforce-based cloud solutions. Our team combines years of experience, with an unparalleled track record in delivery.

Appssential is an experienced and certified Salesforce partner offering customisation, administration, migration and development of this leading CRM.  We also support training and user adoption – through our Custom App, Tipster.  Our Salesforce services are suitable for first time users and those already familiar with the platform.

With over 10 years industry experience and a client base of internationally renowned tour operators, we can provide you with the CRM solution you need to succeed. Built on the powerful Salesforce Lightning platform, Sugati-CRM  is a complete travel framework offering truly integrated end-to-end experience management for all elements of your travel business.

We design, build and deliver user-friendly, effective and innovative apps that run on smartphones.  We build upon Salesforce frameworks or use other custom tools to create services to meet your needs and develop details from integration of app data in order for you to fully understand your users’ journeys and interactions with your tools.

Salesforce Marketing Cloud offers a truly integrated omni-channel marketing experience.  Build 1:1 customer journeys in real time, using email, mobile, social, web, and digital advertising. As Marketing Cloud partners we can configure and install this marketing platform, allowing you to take your marketing to the next level.

The Appssential Approach

Our approach is fundamental in building successful relationships with our clients.

From Discovery Session through to delivery and any ongoing training and support you need, we’re with you every step of the way.

The key to our Approach is listening to and understanding what you require from our services– from this, we will recommend or design the solution that best suits your needs. We will work with you to make sure you are confident, trained and ready to use it and most importantly that it is of desired quality.

1. Discovery Session

We view our client partnerships as collaborative journeys, whether that be a CRM project or App product. Each journey starts with a Discovery Session, either in person or over the phone, to fully understand your needs.

2. Detailed Statement of Work

At the end of the free discovery free session we will clearly outline the requirements and suggest a solution that we feel best fulfils your goals.

3. Project Architecture

Should you decide to work with Appssential, you will quickly understand that what sets us apart is our open and collaborative approach towards delivering on our promises.

We breakdown each project into measurable sprints and keep you informed during each step of your journey, leading you through the process with expertise and integrity.

4. Project Development

Throughout the development phase, there are set stages which your project will pass through with our development and quality assurance team members to ensure that we have achieved what was agreed upon at our initial stages.

5. Delivery and Sign-Off

We make sure to keep you updated consistently on your project so that once it comes time to deliver there should be no surprises. Our deadlines will remain as the agreed upon timeframe and any changes will be signed off by you. A project is only considered completed when you are completely satisfied and have signed off on each requirement.

6. Training & Support Period

We will not consider a project completed until we have gone through with you and your team in detail how the system works and best use practices. This can involve hands on training sessions at your chosen location as well as guides outlining the processes. We welcome feedback and will work to create your training period as smooth as possible.

7. Ongoing Support & Advice

We build strong relationships with our clients which means that our collaborative process is never really over. A testament to our approach is that after the project implementation the journey continues, our clients continue to benefit from support, training and innovative advice to achieve great results through technology.

Success stories

Let’s connect

We would love to hear from you – call us, email us, follow us on social or use our form below and we will get in touch with you directly.



Map
Appssential
79 Munster Road
London
TW11 9LS